These General Terms and Conditions (hereinafter, "GTC") regulate the acquisition of the products offered through the website https://cerraterm.es/, owned by Cerraterm, and are formalized in compliance with the provisions of Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), Royal Legislative Decree 1/2007, approving the revised text of the General Law for the Defense of Consumers and Users (hereinafter, "TRLGDCU") and other applicable regulations.
1. Seller details
1.1. Owner: NEXO TECH SOLUTIONS SL, trading under the commercial name Cerraterm
1.2. NIF: B93804870
1.3. Address: C. Mariano Benlliure, 19A, 03009 Alicante (Alicante), Spain
1.4. Email: info@cerraterm.es
1.5. Phone: +34 624 542 006
1.6. Registered in the Commercial Registry of Alicante, Sheet A-207106, 1st entry, electronic folio IRUS 1000477059891 (General Companies Section).
2. Object and scope of application
2.1. These GTC regulate the contractual relationship between Cerraterm (hereinafter, "the Seller") and any natural or legal person (hereinafter, "the Customer") who acquires the products offered through the website.
2.2. Placing an order on the website implies full and unreserved acceptance of these GTC, as well as the Legal Notice, the Privacy Policy and the Cookies Policy.
2.3. The Seller reserves the right to modify the GTC at any time. The conditions applicable to each order will be those published on the website at the time it is placed.
2.4. In accordance with Article 7 of the LOPDGDD and Article 1263 of the Civil Code, orders may only be placed by persons over 14 years of age with full legal capacity, according to the applicable legislation. Minors under 14 years of age must have the express consent of their parents or legal guardians, who will be responsible for the actions carried out through the website.
2.5. Material scope: These GTC apply to all products offered on the website: (a) windows, balcony doors and sliding systems made to measure according to the configuration chosen by the Customer (dimensions, profile, glazing, colour, opening type and accessories), and (b) standard non-configurable stock products. The Seller does not provide measurement or installation services: the products are supplied for installation by the Customer or by a professional of the Customer's choice.
3. Pre-contractual information
3.1. In compliance with Article 97 of the TRLGDCU, before the formalization of each order, the Seller makes the following information available to the Customer:
The essential characteristics of the product.
The identity of the Seller and their contact details.
The total price, including taxes and, where appropriate, additional shipping, delivery or any other costs.
The payment, delivery and performance procedures.
The period in which the Seller undertakes to deliver the products.
The procedures for handling complaints.
The existence of the right of withdrawal, its conditions, period and procedure, as well as the form model provided for in Annex B of the TRLGDCU.
The legal warranty of conformity of the products.
The functionality, including applicable technical protection measures, of digital content, where appropriate.
The language in which the contract may be formalized (Spanish).
3.2. These GTC, together with the "Delivery" and "Warranty and returns" pages published on the website, constitute the legally required pre-contractual information.
4. Products
4.1. The products offered on the website are described as accurately as possible, including a description of their essential characteristics, price, composition and dimensions, where appropriate.
4.2. Product images and photographs are for guidance only. There may be slight variations in colour or shade between the image and the product, due to the settings of the display device or to the characteristics of the laminates and finishes, which cannot be considered a lack of conformity.
4.3. Configurable products are manufactured to order, once payment has been confirmed, according to the specifications given by the Customer. Standard stock products are subject to availability; if a product is unavailable after the order has been placed, the Seller will inform the Customer as soon as possible and offer a full refund of the amount paid or, where appropriate, a product with similar characteristics.
4.4. Responsibility for dimensions and configuration: the Customer is solely responsible for the accuracy of the dimensions and of the other configuration options entered in the configurator or communicated to the Seller. The product is manufactured exactly as set out in the order confirmation; discrepancies between the delivered product and the intended opening resulting from incorrect dimensions or configuration supplied by the Customer do not constitute a lack of conformity. Before confirming the order, the Customer must review the configuration summary.
4.5. Products are delivered uninstalled. Installation is the responsibility of the Customer or of a professional of the Customer's choice and must be carried out in accordance with good trade practice and the manufacturer's instructions.
5. Prices
5.1. All product prices are shown in euros (EUR) and include the Value Added Tax (VAT) applicable at the time of purchase, unless expressly stated otherwise.
5.2. Shipping costs will be calculated and shown to the Customer prior to order confirmation, in a clearly identified manner.
5.3. The Seller reserves the right to modify the published prices at any time. However, the prices in force at the time of confirmation will apply to the order.
5.4. In the event of an obvious or typographical error in the price of a product, the Seller reserves the right to cancel the order and refund the Customer the amount paid, having previously informed them.
6. Purchase process
6.1. To place an order, the Customer must:
Select the desired products and add them to the shopping cart.
Access the cart and review the items, quantities and prices.
Provide shipping, billing and contact details, or log in to their user account if they have one.
Choose the payment method among those available.
Review the order summary (products, total amount, shipping costs, delivery address).
Accept these GTC and the Privacy Policy, and confirm the order by clicking the "Place order" button (or equivalent name confirming the payment obligation, according to Article 98.2 of the TRLGDCU).
6.2. Following order confirmation, the Customer will receive an acknowledgment of receipt of the order by email within a maximum of 24 hours, according to Article 28 of the LSSI-CE. This acknowledgment will contain a summary of the products purchased, the total amount, shipping and billing details, and these GTC.
6.3. The contract is finalized with the sending of the acknowledgment of receipt by the Seller.
6.4. The Seller will keep the electronic document of the contract and provide a copy to the Customer upon request.
7. Payment methods
7.1. The Customer may pay for the order using the payment methods enabled on the website, as duly indicated during the checkout process.
7.2. The Seller adopts all necessary technical and organizational measures to guarantee the security of transactions, which are carried out through payment gateways with SSL/TLS encryption.
7.3. In case of non-payment, bank rejection, chargeback or fraud, the Seller may cancel the order and reserve the corresponding legal actions.
8. Shipping and delivery
8.1. The Seller will deliver the products to the address given by the Customer in the order form, within mainland Spain, unless the "Delivery" page expressly states that shipping to other destinations is available.
8.2. The delivery period for made-to-measure products is the manufacturing lead time stated in the order confirmation (as a guide, between 3 and 4 weeks), plus transport time. By confirming the order, the Customer expressly accepts that period, in accordance with Article 109 of the TRLGDCU. For standard stock products, delivery will be made without undue delay and, in any event, within a maximum of thirty (30) calendar days from the conclusion of the contract.
8.3. The risk of loss or damage to the products will be transferred to the Customer at the moment when they or a third party indicated by them, other than the carrier, acquires physical possession of the products, in accordance with Article 66 ter of the TRLGDCU.
8.4. In case of failure to meet the delivery deadline, the Customer may call upon the Seller to make the delivery within an additional period appropriate to the circumstances. If the Seller fails to deliver within said period, the Customer will have the right to terminate the contract and obtain a full refund of the price paid.
9. Right of withdrawal
9.1. A Customer who has the status of consumer and user within the meaning of Article 3 of the TRLGDCU has the right to withdraw from the contract within fourteen (14) calendar days without the need for justification, according to Articles 102 et seq. of the TRLGDCU.
9.2. The withdrawal period will expire 14 calendar days from the day on which the Customer, or a third party indicated by them other than the carrier, acquires physical possession of the goods, or the last of the goods in case of multiple deliveries.
9.3. To exercise the right of withdrawal, the Customer must notify the Seller by means of an unequivocal statement (for example, a letter sent by post or an email to info@cerraterm.es). They may use the model withdrawal form included in clause 15, but its use is not mandatory.
9.4. To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of this right to be sent before the corresponding period expires.
9.5. Consequences of withdrawal: in case of withdrawal, the Seller will refund all payments received from the Customer, including delivery costs (with the exception of additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method offered), without undue delay and, in any case, no later than 14 calendar days from the date on which they were informed of the decision to withdraw. The Seller will use the same payment method used by the Customer for the initial transaction, unless the Customer has expressly provided otherwise, without incurring any costs as a result of the refund.
9.6. The Seller may withhold the refund until they have received the goods back, or until the Customer has supplied proof of having returned them, whichever condition is met first.
9.7. The Customer must return or deliver the goods to the Seller without undue delay and, in any case, no later than 14 calendar days from the date on which they communicate their decision to withdraw. The deadline will be deemed met if the Customer returns the goods before the end of said period.
9.8. Return costs: the Customer must bear the direct cost of returning the goods, unless expressly stated otherwise.
9.9. The Customer will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics or operation.
9.10. Legal exceptions to the right of withdrawal: for informational purposes, and in compliance with Article 97.1.k of the TRLGDCU, it is noted that Article 103 of the TRLGDCU establishes certain cases in which the right of withdrawal does not apply, including among others:
Goods made to the consumer's specifications or clearly personalized.
Sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
Goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
Other cases included in the aforementioned Article 103.
9.11. Application to the products offered: products made to measure according to the configuration chosen by the Customer (dimensions, profile, glazing, colour, opening type) are goods made to the consumer's specifications within the meaning of Article 103(c) of the TRLGDCU. Consequently, the right of withdrawal does not apply to orders for made-to-measure configured products, and the Customer is expressly informed of this before confirming the order. The right of withdrawal set out in clauses 9.1 to 9.9 applies in full to standard non-configurable stock products.
10. Legal warranty of conformity
10.1. Products purchased through the website are subject to the legal warranty of conformity provided for in Articles 114 to 127 bis of the TRLGDCU, as worded by Royal Decree-Law 7/2021, of April 27.
10.2. The Seller will be liable to the consumer Customer for any lack of conformity that exists at the time of delivery of the goods and that manifests within a period of three (3) years from said delivery.
10.3. Unless proven otherwise, it will be presumed that any lack of conformity that manifests in the two (2) years following the delivery of the goods already existed when they were delivered.
10.4. The Customer has the right, under legally provided terms, to bringing the goods into conformity (through repair or replacement), to a price reduction or to the termination of the contract, at no cost to them.
10.5. To claim under the warranty, the Customer must contact the Seller at info@cerraterm.es, providing the invoice or proof of purchase and a detailed description of the observed defect, accompanied, if possible, by photographs or graphic material that allows for the identification of the incident.
10.6. The warranty does not cover defects caused by improper use, negligence, normal wear and tear, incorrect installation or installation contrary to the manufacturer's instructions, inadequate storage before installation, handling by unauthorised third parties or force majeure, nor discrepancies resulting from incorrect dimensions or configuration supplied by the Customer.
11. Liability
11.1. The Seller will be liable to the Customer in accordance with the provisions of the TRLGDCU and other applicable regulations.
11.2. The Seller will not be liable for delays or failures resulting from causes of force majeure or acts of God, provided their existence is proven.
11.3. The provisions of these GTC are without prejudice to the non-waivable legal rights corresponding to the Customer in their capacity as a consumer.
12. Personal data protection
12.1. The processing of personal data provided by the Customer is carried out in accordance with the Privacy Policy of the website, which forms an integral part of these GTC.
12.2. Acceptance of the GTC entails the processing of the Customer's personal data for the purposes described in the Privacy Policy and necessary for the execution of the sales contract.
13. Alternative dispute resolution
13.1. The consumer Customer may submit their complaints in the first instance directly to the Seller at info@cerraterm.es, who undertakes to provide a response in the shortest possible time.
13.2. In case of not obtaining a satisfactory response, the Customer may contact the Valencian Community Consumer Arbitration Board, the Municipal Consumer Information Offices (OMIC) of their locality, or the Spanish Agency for Food Safety and Nutrition (AESAN): https://www.consumo.gob.es.
13.3. The Seller is not, at the time of publication of these GTC, adhered to any mandatory out-of-court dispute resolution system.
13.4. The Customer is informed that, with effect from July 20, 2025, Regulation (EU) 2024/3228 has repealed Regulation (EU) 524/2013, so the European Online Dispute Resolution Platform (ODR Platform) has ceased to be operational.
14. Applicable legislation and jurisdiction
14.1. These GTC are governed by Spanish legislation.
14.2. For the resolution of any dispute arising from the contract, and in accordance with Article 90.2 of the TRLGDCU, when the Customer has the status of a consumer, they will submit to the Courts and Tribunals of the consumer's domicile. In all other cases, the parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Alicante (Spain).
14.3. In the event that the Customer has their domicile outside Spain but within the European Union, the consumer protection rules of the Member State of their habitual residence will apply to them, in accordance with Regulation (EU) 1215/2012 and Regulation (EC) 593/2008 (Rome I).
15. Withdrawal form model (Annex B TRLGDCU)
15.1. The Customer may use the following model form to exercise the right of withdrawal in respect of standard stock products, although its use is not compulsory:
(You should only complete and send this form if you wish to withdraw from the contract)
To the attention of Cerraterm
C. Mariano Benlliure, 19A, 03009 Alicante (Alicante), Spain
Email: info@cerraterm.esI/We (*) hereby inform you that I/we (*) withdraw from my/our (*) sales contract for the following good/provision of the following service (*):
Ordered on (*) / received on (*): ______________________________
Name of the consumer and user or consumers and users: ______________________________
Address of the consumer and user or consumers and users: ______________________________
Signature of the consumer and user or consumers and users (only if this form is submitted on paper): ______________________________
Date: ______________________________
(*) Delete as appropriate.
16. Generalities
16.1. If any of the clauses of these GTC were declared null or unenforceable, such clause will be annulled or modified to the extent necessary, without affecting the validity and enforceability of the rest of the conditions.
16.2. The Seller's failure to demand strict compliance with any of the stipulations of these GTC will not constitute and may in no case be interpreted as a waiver on their part to demand it in the future.